celestical.me - Service Degradation Affecting Meeting Joins for Users with WEBRTC 2.0 feature in Amsterdam and Germany. – Incident details

All systems operational

Service Degradation Affecting Meeting Joins for Users with WEBRTC 2.0 feature in Amsterdam and Germany.

Resolved
Degraded performance
Started 3 months agoLasted about 4 hours

Affected

Video Conferencing Connections

Operational from 7:12 AM to 7:12 AM, Degraded performance from 7:12 AM to 9:02 AM, Operational from 9:02 AM to 11:37 AM

Zoom

Operational from 7:12 AM to 7:12 AM, Degraded performance from 7:12 AM to 9:02 AM, Operational from 9:02 AM to 11:37 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and the affected services have been restored.

  • Monitoring
    UTC
    Monitoring

    The issue preventing users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  • Update
    UTC
    Update

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
    Thank you for your patience.

  • Identified
    UTC
    Identified

    We have successfully identified the root cause preventing users with WEBRTC 2.0 feature with joining meetings in Amsterdam and Germany.
    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
    Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating a service degradation affecting users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany.

    Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

    We appreciate your patience as we work to resolve this issue.